Ragazzo Ltd. is a company registered in Hong Kong SAR. Our registered and correspondence address is 23/F, Well View Building, 10 Morrison Street, Sheung Wan - Hong Kong.
This agreement does not acknowledge any relationship between you and Ragazzo Ltd. (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Ragazzo™ or Ragazzo Ltd.
We have created Ragazzo™ to provide information about our company and products for your personal use. You may download one computer copy or print one copy of the material on Ragazzo™ for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright© and trademark™ are preserved intact and are neither modified, nor deleted, nor changed. Unless otherwise stated, you should assume that everything you see or read on Ragazzo™ (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) (“Ragazzo's Material”) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
You are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any of Ragazzo’s Material in any way for any public or commercial purpose. Furthermore, Ragazzo's Material may not be displayed or communicated on any other website, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, your permission to use Ragazzo's Material will automatically terminate and any copies made of Ragazzo's Material must be immediately destroyed. Any unauthorised use of Ragazzo's Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Ragazzo Ltd. does not authorise linking to Ragazzo™ from a third party website without its prior written authorisation.
Any unsolicited communication or material you transmit to Ragazzo Ltd. via Ragazzo™ or by electronic mail or otherwise, excluding personally identifiable data about yourselves, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Ragazzo Ltd. By sending communications to Ragazzo Ltd., you automatically grant Ragazzo Ltd. a royalty-free, perpetual, irrevocable non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything you transmit may be used by Ragazzo Ltd. and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, Ragazzo Ltd. enjoys a worldwide reputation for both the design and manufacture of high quality products. To this end, it possesses its own sources of creativity, in particular highly skilled designers who conceive and perfect Ragazzo's creations. As a result, Ragazzo Ltd. cannot agree to or accept being the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Ragazzo Ltd. may already be working on similar ideas. Consequently, you are advised that Ragazzo Ltd. is not interested in receiving ideas or other proposals of this nature and you should refrain from submitting the same.
Ragazzo Ltd. will only keep your information for as long as either required to by law or as is relevant for the purposes for which it was collected.
You can visit Ragazzo™ and browse without having to provide personal details. During your visit to Ragazzo™ you remain anonymous and at no time can we identify you unless you have an account on Ragazzo™ and log in with your user name and password.
Ragazzo Ltd. ensures its best effort to comply with the obligations and requirements set out in the Personal Data (Privacy) Ordinance under the laws of Hong Kong SAR, in terms of the collection, use, retention and access of personal information. Your personal information will be kept private and secure in Ragazzo’s information base system with restricted access by authorised personnel only.
The information on Ragazzo™ is intended for general information purposes only. Ragazzo Ltd. tries to ensure that the information provided is accurate and complete. However, Ragazzo Ltd. does not warrant or represent that Ragazzo's Material is accurate, error-free or reliable or that use of Ragazzo's Material will not infringe rights of third parties. Use of Ragazzo™ is at your own risk.
Ragazzo Ltd. does not warrant that the functional and/or technical aspects of Ragazzo™ or Ragazzo's Material will be error free or that Ragazzo™, Ragazzo's Material or the server that makes it available are free of viruses or other harmful components. If use of Ragazzo™, or Ragazzo's Material results in the need for servicing or replacing property, material, equipment or data, Ragazzo Ltd. is not responsible for those costs. Without limiting the foregoing, everything on Ragazzo™ is provided to you “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Ragazzo Ltd. and its suppliers make no warranties about Ragazzo’s Material, software text, downloads, graphics, and links, or about results to be obtained from using Ragazzo™. Please note that some jurisdictions may not allow the exclusion of implied warranties, consequently some of the above exclusions may not apply.
In general, all trademarks, logos and service marks (collectively the “Trademarks”) which appear on Ragazzo™ are registered and unregistered Ragazzo Trademarks or are licensed for use by Ragazzo Ltd. by third parties. Other Trademarks are proprietary marks and are registered to their respective owners. Nothing contained on Ragazzo™ should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on Ragazzo™ without the written permission of Ragazzo Ltd. or such third party who owns the trademark. Misuse of any Trademark or other content displayed on Ragazzo™, except as provided herein, is strictly prohibited.
All contents of this website are either Copyright © 2014 Ragazzo™ or are licensed for use by Ragazzo Ltd. All rights reserved. Please refer to the section of these “Use of Materials” on Ragazzo™ above.
Links to other websites operated by third parties not affiliated to Ragazzo™ may be indicated on Ragazzo™. The inclusion of any link to such third party sites does not imply endorsement by Ragazzo™ of those sites. Ragazzo Ltd. has not reviewed all of the sites linked to Ragazzo™ and is not responsible for the content or accuracy of any off-site pages or any other sites linked to Ragazzo™. Linking to any other off-site pages or third sites is at your own risk.
You agree that Ragazzo Ltd. may terminate your access to and use of Ragazzo™ if Ragazzo Ltd. reasonably believes that you have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of Ragazzo Ltd. or any third party, or for any reason with or without notice to you. You agree that Ragazzo Ltd. may modify or discontinue Ragazzo™, with or without notice. You agree that Ragazzo Ltd. will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled “Disclaimer,” “Limitation of Liability,” and “General Provisions” will survive termination of these Terms.
Under no circumstances whatsoever shall Ragazzo Ltd. be liable for any loss arising out of or in connection with the use of information available from Ragazzo™ whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Ragazzo Ltd. has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply.
At our request, you agree to compensate us fully and hold us, Ragazzo Ltd. (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you. This includes the use of Ragazzo™ by any other persons using your account caused by your action or inaction.
If you breach the Terms and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the Terms.
Unless otherwise specified, the information and materials on our Website are presented solely for the purpose of promoting the products and services of Ragazzo™. Ragazzo Ltd. makes no representation that Ragazzo's Material is appropriate or available for use in every country of the world. You are using Ragazzo™ at your own risk and are responsible for complying with applicable local laws, keeping in mind that access to Ragazzo's Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, Ragazzo™ may describe products that are not available worldwide. Any cause of action you may have with respect to Ragazzo™ must be commenced within two years after the claim or cause of action arises. These Terms will be governed by and construed in accordance with the laws of the Hong Kong SAR without regard to its conflicts of law provisions. All disputes will be submitted to the exclusive jurisdiction of the competent courts of the Hong Kong SAR. The waiver by Ragazzo Ltd. of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.
Last updated on: April 2014
In order to place orders with us, you must meet our conditions of eligibility:
All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
Ragazzo™ is for your personal use only. You may not purchase goods from Ragazzo™ for reselling purposes or commercial exploitation.
We will endeavour to ensure content and product descriptions on Ragazzo™ to be accurate and complete as possible. We however do not warrant that content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered on Ragazzo™ is not as described.
Prices shown on Ragazzo™ are in U.S. Dollars ($). Prices displayed on Ragazzo™ at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on Ragazzo™ are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in U.S. Dollars ($), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made by Visa, MasterCard, American Express, Discover and PayPal.
By placing an order using one of the above credit/debit card and online payment methods, you confirm that the credit/debit card(s) or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Ragazzo Ltd., we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the payment card industry to make your shopping experience safe and secure. If you have registered an account on Ragazzo™ and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Ragazzo Ltd. will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
We reserve our right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
We will contact you as soon as possible if there are any problems with your order.
From time to time, we may offer pre-orders on Ragazzo™. Pre-ordered products will ship upon product availability, and an estimated delivery date will be provided to you following receipt of your pre-order. Pre-order availability is subject to change, and if the expected ship date changes from what was originally communicated to you, Ragazzo Ltd. will contact you with an updated ship date. When you pre-order a Ragazzo™ product, you will receive the same 10 calendar day return period as standard orders. You have 10 calendar days from the delivery date to bring your return to the post (it needs to be postmarked within these 10 days).
We use solely UPS for all our shipping, which depending on your location may take 2 to 7 days to arrive. We will try our best to meet these estimates but cannot guarantee that such estimates must be met. To make matters easier, you will be given a tracking number to check on the progress of your shipment. We insure each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Ragazzo Ltd. You also accept the associated transfer of responsibility in the same way. We reserve the right to update our shipping policy at our sole discretion without prior notice.
We want you to be happy with your new Ragazzo™ product, but if you find your product faulty or flawed, you can return your order for a full refund. Please contact us immediately trough our contact form. We will authorise the return and email you the return address label. You have 10 calendar days from the delivery date to bring your return to the post (it needs to be postmarked within these 10 days). However, we discourage returns simply for a change of mind. Unnecessary shipping and processing go against our core values. Please choose carefully.
We can only accept your return if the products are absolutely unused and in the original condition. In turn we would never send out used products to you. When you purchase from Ragazzo™ we guarantee that you will get a brand new product. We are sure you understand that if we receive a used product from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend or try and sell it privately.
Once the products are returned to us in the original and unused condition we will quality check them and process a refund for them. Depending on the original payment it may take a few weeks to see the refund on your account.
We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.
If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is dispatched after 10 calendar days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable.
For your own protection, please ship your product to us via insured carrier with shipment tracking and signature required for delivery. Please also pack your products securely prior to shipping so that it will not be damaged during return shipping. Ragazzo Ltd. is not liable for loss or damage that occurs to products during return shipping.
When your Ragazzo™ purchase is shipped to you, all taxes and import duties are included in the shipping costs. When shipping your product back to Ragazzo Ltd. according to our return policy, the customs office (or other authorities) in the sending country and/or destination country may separately apply export or import duties, customs fees and/or other duties, fees, taxes and charges. You are solely responsible for payment of these duties, fees, taxes and charges and you agree to fully reimburse Ragazzo Ltd. if for any reason it becomes obligated to pay any of these amounts on your behalf.
Each Ragazzo™ product is carefully crafted using high quality materials and components and that is why we offer a 2-year limited warranty from the date of purchase against defects in materials and workmanship on all our products. We love if you use your product every day and we want it to be something you cannot live without. But we also encourage you to take care of your Ragazzo™ products and treasure them. Items that get heavy everyday use also wear down, so they may need a small repair or clean now and again.
The Ragazzo™ limited warranty for our watches covers the watch movement, case, strap and buckle against defects in materials and workmanship. The limited warranty DOES NOT cover:
This warranty applies only to the original purchaser of the product (or, if the product was purchased as a gift, the original recipient) and may not be transferred.
When we receive your product, we will inspect it to determine whether it is eligible for warranty coverage. If a defect arises in the watch movement, case, strap or buckle, and a valid claim is received during the Warranty Period, then Ragazzo Ltd. will, at its option and to the extent permitted by law, either repair the defect at no charge, replace the watch, or refund the purchase price of the watch. If Ragazzo Ltd. determines that your watch is not eligible for warranty service, we will contact you to make arrangements for returning your watch to you at your expense. If your watch is not eligible for warranty coverage but we reasonably believe it can be repaired, we may, at our option, offer to service your watch for a specified fee.
Your remedies under this limited warranty are limited to repair or replacement of the product or components of the product, or refund of the purchase price, as outlined above. No Ragazzo Ltd. employee, agent, distributor or reseller is authorised to make any modification, addition to or extension of this warranty.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, ANSEMA™ SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF ANSEMA™ CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR, REPLACEMENT OR REFUND AS DETERMINED BY ANSEMA™ IN ITS SOLE DISCRETION. Some countries, states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, RAGAZZO LTD. SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF RAGAZZO LTD. CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR, REPLACEMENT OR REFUND AS DETERMINED BY RAGAZZO LTD. IN ITS SOLE DISCRETION. Some countries, states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL RAGAZZO LTD. OR ANY OF ITS RETAILERS, DEALERS, DISTRIBUTORS, RESELLERS OR OTHER AUTHORISED AGENTS BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RELATING TO THE PRODUCT (INCLUDING ANY REPAIRED OR REPLACEMENT PRODUCT OR COMPONENT) OR ITS USE. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may have other rights which vary by country, state or province.
Last updated on: April 2014
Ragazzo Ltd. takes your privacy seriously and will only collect and use your Personal Information as outlined below.
Ragazzo Ltd. does not sell, share or trade customers Personal Information collected online with third parties. Personal Information collected online will only be disclosed within our corporate group for internal use only. When you create a Ragazzo™ account the Personal Information we collect may include your:
The Personal Information we collect from you will be used in some or all of the following ways:
We may pass your name and address on to a third party in order to make delivery of products to you (for example to our courier or supplier).
When you register as a user on Ragazzo™, we will also use your Personal Information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
You may access your order information by logging into your account on Ragazzo™. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched. You undertake to treat the personal access data confidentially and not to make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
You can update your Personal Information anytime by accessing your account on Ragazzo™.
Ansema™ ensures that all information collected will be safely and securely stored. We protect your personal information by:
Ragazzo™ uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Ragazzo™. In exceptional circumstances Ragazzo Ltd. may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Ragazzo Ltd. is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by Ragazzo Ltd. please contact us trough our contact form and we will resolve the issue.
When you visit Ragazzo™, our servers will automatically record information that your browser sends whenever you visit a website. This data may include:
This information is collected for analysis and evaluation in order to help us improve Ragazzo™ and the services and products we provide.
As part of the above, Ragazzo™ may use Google Analytics features. Ragazzo™ may also use Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Ragazzo™ ads on websites across the internet. Ragazzo™ and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on visitors’ past visits to Ragazzo™, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Ragazzo™.
Last updated on: April 2014