How can I get in touch?
If you have any questions, comments or suggestions, feel free to contact us trough the contact form below. We usually answer messages within the same day.
How do you ship my goods?
Apart form Hong Kong, we use UPS for all our shipments. We charge a flat fee of 18 Euro for all our shipments outside Hong Kong. The shipments usually take between 2 to 5 days to arrive, which depends on your location.
Do you have shipment tracking?
Yes we do. Just use the input field below to type in your tracking number.
Do I need to pay taxes or import duties?
Yes, you will have to pay import duties and taxes based on your countries regulations.
What if my country is not on the input list?
If your country is not on the input list, then we chose not to ship there. We might however make an exception or find another solution. If you are interested, write us an email and we see what we can do.
What if I don’t like the watch and I would like to return it?
We want you to be happy with your new Ragazzo™ watch, but if you find your watch faulty or flawed, you can return your order for a full refund. However, we discourage returns simply for a change of mind. Unnecessary shipping and processing go against our core values. Please choose carefully. For details about how to proceed, please go to our Terms & Conditions page.
Are these the only two products you are selling?
For the moment yes. We are planning to launch at least two more watch models in 2014 including several other products.